ALLERGEN AWARENESS
A five-module compliance course built for a major leisure business, endorsed by Local Authorities before a single learner touched it.
THE PROJECT
Natasha's Law changed the game for food businesses. Places Leisure needed a single training solution that worked across their entire network of in-house and franchised food and beverage outlets: consistent, legally compliant, and credible enough to satisfy regulatory bodies. The existing training was paper-based and unfit for purpose.
THE SCOPE
- End-to-end: analysis, instructional design, development, and deployment
- Five modular lessons, foundational knowledge through to practical application
- Designed for a mixed workforce including catering and non-catering staff
- Local Authority endorsement required before rollout
BUILT WITH
Tools
Custom interactions and compliance logic
A complex course with branching decisions, a locked assessment, and different content paths for different staff roles. Rise would not have given us the control this required.
- Realistic scenario branching with consequences
- Module-gated final assessment (linear by design)
- Role-appropriate content routing
- Gamified scoring across all five modules
Professional quality without the production cost
A traditional video shoot for a compliance course serving a franchise network would have been expensive, slow, and difficult to update. AI tools solved that without compromising quality.
- Synthesia AI avatar: consistent virtual host across all modules
- ElevenLabs voiceover: professional tone, directable, easy to update
- Adobe After Effects: motion graphics and animated sequences
- Adobe Illustrator: all custom visual assets and scenario graphics
INSIDE THE COURSE
Learner Experience
Active Scenarios
Realistic customer and kitchen scenarios requiring active decisions on allergen management: not hypothetical, but the situations staff actually face on shift.
Virtual Host
AI-powered virtual host built with Synthesia providing a consistent, professional guide throughout, reducing the cost and complexity of video production.
Gamified Learning
Gamified knowledge checks at the end of each module with a scoring system that rewards progress and reinforces retention.
Locked Assessment
A locked final assessment (learners must complete every module before the quiz unlocks), ensuring no one skips to the end.
Decision Branches
Interactive decision-making sequences that place the learner in the moment, showing the consequences of each path before moving on.
Universal Content
Content built for a mixed workforce: the same course works for both kitchen staff and non-catering employees.
HOW IT WAS DELIVERED
SCORM packaged and deployed to the client LMS across the full franchise network. The modular structure allowed different staff roles to be routed to the content most relevant to them. Local Authority endorsement was secured during development (not after), which meant the course went live with regulatory sign-off already in place.
Responsive Output
Impact
A transformative compliance program that standardized allergen management across the network while delivering measurable improvements in safety scores and learner engagement.